Romanian Journal of Information Technology and Automatic Control / Vol. 24, No. 1, 2014

From Usability Problems to Guidelines: Transforming the Evaluation Results in Design Knowledge

Costin PRIBEANU

Abstract:

Although there is a consensus regarding the deployment of easy do learn and easy to use applications, many of these have usability problems. Improving the quality of municipal websites requires a user centred design approach and respecting of usability guidelines. This paper presents an example of extending an existing guidelines base with a set of four usability guidelines for municipal websites. The guidelines have been derived from previous studies and follow a hierarchical structure (a general guideline and three detailed guidelines).

Keywords:
usability, municipal web sites, usability guidelines, software tools.

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CITE THIS PAPER AS:
Costin PRIBEANU, "From Usability Problems to Guidelines: Transforming the Evaluation Results in Design Knowledge", Romanian Journal of Information Technology and Automatic Control, ISSN 1220-1758, vol. 24(1), pp. 5-12, 2014.