Art. 05 – Vol. 22 – No. 4 – 2012
Universitatea “Lucian Blaga” din Sibiu
Abstract: In the public services provided by consular posts, the interface with the citizen occupies a central place in the activity of these offices. In the light of technological evolution, the means of citizen’s information have also evolved, making that contacting authorities for obtaining information being to be replaced by self informing. An e-Government solution implemented at the level of a consular post must take into consideration a number of issues, of which we mention: single point of contact for electronic services; guidance on classical channels to the unique point of contact; increased citizen confidence in the services provided by electronic means.
Nevertheless, in the consular activity information and document management has a determining role, because the information is a fundamental element in finalizing specific consular procedures. It is obvious that treating them in a uniform manner, consistent and coherent is an absolutely necessary quality growth requirement, both of management and of the system as a whole, for which the application of new technologies in the related consular activity procedures impose themselves as a necessity.
Keywords: informational communication, consulate, ICT, e-government, information flows.