From Usability Problems to Guidelines: Transforming the Evaluation Results in Design Knowledge

Art. 01 – Vol. 24 – No. 1 – 2014

Costin Pribeanu

National Institute for Research & Development in Informatics – ICI Bucharest

Abstract: Although there is a consensus regarding the deployment of easy do learn and easy to use applications, many of these have usability problems. Improving the quality of municipal websites requires a user centred design approach and respecting of usability guidelines. This paper presents an example of extending an existing guidelines base with a set of four usability guidelines for municipal websites. The guidelines have been derived from previous studies and follow a hierarchical structure (a general guideline and three detailed guidelines).

Keywords: usability, municipal web sites, usability guidelines, software tools.

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